Aviva

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A weight off
your mind

Employee Assistance
Programme

Get in-the-moment support when you need it

The Employee Assistance Programme (EAP) is available through your employer’s Group Protection policy and has been designed to help you stay happy and healthy.

Provided by Care first, it can offer valuable support in all areas of your life, such as coping with pressures at work, relationship breakdowns, or money worries. It gives you access to a team of specialists - all trained by Citizens Advice - who can provide immediate practical information and advice around issues affecting you at home or at work.

24/7 Counselling Helpline

The EAP includes access to a 24/7 helpline for in-the-moment support from BACP qualified counsellors, who you can talk to about personal issues.

They can provide in-the-moment advice and support to help you work through your concerns and deal with anxiety or stresses with short-term solution focused therapy. If counselling is clinically appropriate, the EAP offers up to eight counselling sessions a year.

Information services to help you address everyday challenges

The programme's information services can equip you with essential knowledge to help you address everyday challenges at work or in your personal life. They aim to answer your queries and offer immediate help.

You can also access online resources with advice, articles and webinars on everyday topics, from relationships and childcare to bereavement.

Get in touch

You can call the Employee Assistance Programme 24/7, 365 days of the year on:

0800 302 9568

Calls to this number are free of charge from UK landlines and mobile phones. Calls are confidential unless Care first believe there is a risk of serious harm to anyone and they may take appropriate action if needed.

You can also visit eap-carefirst.com. To access the website, please use the log in details provided by your employer.

The Information Specialist service is available between 8am and 8pm Monday to Friday.

The Counselling Helpline is available 24 hours a day, 7 days a week.

Important information

These services are non-contractual benefits Aviva can change or withdraw at any time.

Available to employees who are permanent residents of Great Britain, Northern Ireland, the Channel Islands or the Isle of Man.

The Employee Assistance Programme is provided by Care first and is offered to all employees.

For information about how we collect and use your personal information when you use Aviva, please visit http://www.aviva.co.uk/privacy-policy or request a copy by writing to us at: The Data Protection Team, Aviva, Pitheavlis, Perth, PH2 0NH

Aviva Life & Pensions UK Limited. Registered in England No 3253947. Aviva, Wellington Row, York, YO90 1WR. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference Number 185896. Member of the Association of British Insurers. The Employee Assistance Programme is not an insurance product and is not authorised or regulated by the Financial Conduct Authority or the Prudential Regulation Authority

GR02315 09/2022